Frequently Asked Questions

ORDERING & PRODUCTS

What is DROP 001?

DROP 001 — THE FIRST MARK is SCAR's debut collection. It features our Signature Sweatsuit in three colorways: Black, Navy, and Heather Gray. This is a limited release.

What sizes are available?

DROP 001 is available in S, M, L, and XL. Our sweatsuits are designed with a relaxed, premium fit. If you're between sizes, we recommend sizing up.

How do I care for my SCAR pieces?

Machine wash cold, inside out, on a gentle cycle. Tumble dry low or hang dry. Do not bleach. Iron on low heat if needed — avoid ironing directly over any printed elements.

SHIPPING & PICKUP

Where do you ship?

We currently ship within the United States. Standard shipping is $8 flat rate on all orders.

How long does shipping take?

Orders are typically processed within 1–3 business days. Delivery takes 3–7 business days depending on your location.

Do you offer local pickup in NYC?

Yes. Free local pickup is available in New York City. Select Local Pickup at checkout and you'll receive instructions within 24 hours of your order being ready.

RETURNS & EXCHANGES

What is your return policy?

We accept returns within 14 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached. Final sale items are not eligible for return.

How do I start a return?

Reach out through our contact page with your order number and reason for return. We'll take it from there.

Can I exchange for a different size?

Yes, exchanges for a different size are accepted within 14 days of delivery, subject to availability.

DISCOUNTS & VIP

How do I get 10% off?

Sign up for the SCAR VIP list and use code SCAR10 at checkout for 10% off your first order.

Can I use multiple discount codes?

Only one discount code can be applied per order.

CONTACT

How do I reach SCAR?

Use our contact page for any inquiries. We respond within 1–2 business days.